Cancellations and Returns
In case you would like to cancel your order please email us at email@example.com or WhatsApp us at 9877453912, within twelve hours of placing your order. In case the order hasn't been packed or shipped and we will try to accommodate your request as best as possible.
Returns and Refunds:
We roast each batch with the utmost care, and each batch of coffee is cupped and undergoes a strict QC before it is packed and shipped. If you are unsatisfied or unhappy with our coffee please reach out to us, mostly we can help you brew a better cup by dialling it in better. In case you are still not happy with our coffee please contact us within two weeks of receiving your coffee and we will issue you a 100% refund, no questions asked! Refunds are initiated within 3 working days of the request and can take upto a week to reflect in your account.
At BCR, we use third-party courier partners and most orders across India are delivered within 5-7 working days. In case the order does not reach you within 10 of the dispatch, we will send you a replacement bag or issue you a full refund for your order. We have very limited control over the package once it is shipped, and hence we’re unable to cancel or refund the order before the mentioned timeline.
This does not apply to failed/delayed deliveries with exceptions raised due to issues at the receiver’s end (for example: incorrect address, no response on the contact number, etc.).